PRIVACY POLICY

Last Updated: [January 2026]

1. Introduction

Magg Designs LLC DBA The Engrave Lab ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book a workshop, or purchase our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Place an order for custom goods.

• Book a workshop or class.

• Inquire about our services.

• Sign up for our newsletter.

This information may include your name, email address, phone number, shipping/billing address, and payment details (processed securely by third-party providers).

3. How We Use Your Information

We use your data for the following legitimate business purposes:

• Order Fulfillment: To process transactions, create custom designs, and ship products.

• Service Delivery: To manage workshop bookings and verify participant identity for safety waivers.

• Communication: To send order updates, digital proofs for approval, and important service notifications.

• Marketing: With your consent, we may send emails about new workshops, products, or promotions. You may opt out at any time.

4. Information Sharing

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information. We may share your information with trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors like Stripe/Square, shipping carriers like UPS/FedEx), provided those parties agree to keep this information confidential.

5. Workshop & Event Photography

By attending a workshop or live event hosted by The Engrave Lab, you acknowledge that you may be photographed or filmed for marketing and social media purposes. If you wish to opt out of photography, please notify our staff upon arrival.

6. Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

TERMS OF SERVICE

Last Updated: [January 2026]

1. Introduction

Welcome to Magg Designs LLC DBA The Engrave Lab. These Terms of Service (“Terms”) govern your use of our website and your purchase of our services, including live on-site engraving, workshops, and custom fabrication. By accessing our website or booking a service, you agree to be bound by these Terms.

2. Custom Orders & Fabrication

• Design Approval: For all custom orders, you will receive a digital proof for approval. You are solely responsible for verifying all spelling, grammar, dates, and design elements. Once you approve the proof, The Engrave Lab is not liable for any errors (typos, incorrect dates, etc.) contained in the approved design.

• Material Variations: You acknowledge that natural materials (including but not limited to wood, leather, and slate) have unique grains, textures, and coloring. The final engraved result may vary slightly from digital mockups or samples due to these natural inconsistencies.

• Customer-Provided Items: If you provide your own item for engraving, you do so at your own risk. While we exercise the utmost care, machine malfunction or human error is possible. Our liability for customer-provided items is limited strictly to the cost of the engraving service, not the replacement cost of the item.

3. Workshop & Class Policies

• Safety & Liability: Our workshops involve the use of industrial laser machinery. By booking a workshop, you agree to adhere to all safety protocols, including wearing provided safety eyewear. You acknowledge the inherent risks and agree to release The Engrave Lab from liability for injuries resulting from negligence or failure to follow safety instructions.

• Item Selection: Workshop participants must select their items at the time of booking. These selections are final and reserved specifically for you. Substitutions during the workshop are generally not possible due to inventory allocation.

• Lateness: Workshop sessions begin promptly. Participants arriving more than 10 minutes late may be denied entry to ensure the safety briefing is not missed. No refunds will be issued for late arrivals.

4. Live Event Services

• Bookings & Deposits: A non-refundable deposit is required to secure a date for live on-site engraving. The remaining balance is due [14] days prior to the event.

• Site Requirements: The client must provide a suitable environment for our mobile station, including access to a standard 120V power outlet within 10 feet and shelter from inclement weather (rain, wind, direct sunlight) for outdoor events. Failure to provide these conditions may result in a suspension of service without refund.

5. Returns & Refunds

• Custom Goods: Due to the personalized nature of our products, all sales of custom-engraved items are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

• Workshops: Cancellations made at least 48 hours in advance are eligible for a full refund. Cancellations made within 48 hours of the scheduled session are non-refundable.

6. Intellectual Property

All designs, graphics, and logos created by The Engrave Lab remain our intellectual property unless a specific rights transfer agreement is signed. We reserve the right to photograph completed works for use in our marketing and portfolio.

7. Governing Law

These Terms shall be governed by and defined following the laws of the State of New York. The Engrave Lab and yourself irrevocably consent that the courts of New York shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.